Sizing, styling, gifting, or an order that hasn't behaved — send it over and we'll reply within one business day.
If your question is about a size, the size guide answers most of them in under a minute. Delivery and returns are covered on the shipping & returns page.
Get in touch
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Response time
Within 1 business day, Mon–Fri. Use the form and we'll reply to the email you give us. -
Customer service
support@louryx.com -
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Quick answers
Where is my order?
You'll have had a tracking link by email once the parcel left us — check your spam folder first. If tracking hasn't moved in seven business days, message us with your order number and we'll chase the carrier.
I ordered the wrong size
Easily fixed. Unworn pieces can be exchanged within 30 days — send us your order number and the size you want, and we'll usually hold the replacement while the original travels back.
Do you offer wholesale or collaborations?
We do talk to stockists and creators. Use the form above, choose Press or partnerships, and tell us who you are and what you have in mind — it's read by a person, not a filter.