Refund policy

We want you to be happy with your Louryx piece. If it isn't right, you can return it.

30-day returns

Return any unworn piece in its original packaging within 30 days of delivery for a full refund or an exchange. We ask that pieces are unworn because jewellery sits directly against skin — it is a hygiene standard, not a technicality.

How to start a return

Contact us through our contact page with your order number, and tell us whether you would like a refund or an exchange. We will reply with return instructions.

Refunds

Refunds are issued to the original payment method within 3–5 business days of your return arriving and passing inspection. Your bank or card issuer may take a few days longer to show the credit.

Faulty or damaged items

If a piece arrives damaged, or develops a fault in normal wear, send us a photograph with your order number within 30 days of delivery. We will arrange a replacement or a full refund, including return postage.

Earrings

For hygiene reasons, pierced earrings can only be returned unworn and with any protective seals intact. This does not affect your rights where a piece is faulty.

Gifts

Gifts can be returned or exchanged. Ask the giver for the order number, or send us the recipient's name and delivery address and we will locate the order.

Return postage

Unless a piece is faulty or incorrect, return postage is the customer's responsibility. We recommend a tracked service, as we cannot refund a return that does not reach us.

Your statutory rights

Nothing in this policy affects your statutory rights. Customers in the UK and EU have a legal right to cancel a distance purchase within 14 days of delivery under applicable consumer contracts legislation. Our 30-day policy is offered in addition to that right, not instead of it.