Shipping policy

Free tracked shipping on every order, with no minimum spend.

Processing

Most orders are picked, packed and dispatched within 1–2 business days. Orders placed at a weekend or on a public holiday begin processing on the next working day.

Delivery

Every order ships tracked. You will receive a confirmation email when the order is placed, and a second email with a tracking link when it leaves us. Delivery estimates are shown at checkout once you enter your address.

International orders

We ship internationally. Available destinations and delivery estimates are shown at checkout. International orders may attract customs duties or import taxes on arrival. These are set by the destination country and are the recipient's responsibility.

Delayed or missing parcels

Tracking often goes quiet while a parcel moves between carriers, particularly on international routes. If there has been no movement for seven business days, contact us through our contact page with your order number and we will open an enquiry with the carrier.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we are unable to replace orders lost because of an incorrect address supplied at checkout.

Packaging

Every order arrives in signature Louryx packaging with a protective pouch.