Nothing. Tracked shipping is complimentary on every order, with no minimum spend and no threshold to reach.

Most orders are picked, packed and dispatched within 1–2 business days. Orders placed on a weekend or public holiday begin processing on the next working day.

You'll receive a confirmation email when the order is placed and a second email with a tracking link the moment it leaves us. If the tracking email hasn't arrived within three business days, check your spam folder and then contact us.

Yes. Available destinations, rates and delivery estimates are shown at checkout once you enter your address. International orders may attract customs duties or import taxes on arrival, which are set by your country and are the recipient's responsibility.

Usually not. Tracking often goes quiet while a parcel is in transit between carriers, particularly on international routes. If there's been no movement for seven business days, get in touch and we'll open an enquiry with the carrier.

Return any unworn piece in its original packaging within 30 days of delivery for a full refund or an exchange. We ask that pieces are unworn because jewelry sits directly against skin — it's a hygiene standard, not a technicality.

Message us with your order number and whether you'd like a refund or an exchange. We'll reply with return instructions. Exchanges for a different size are the most common request and we'll usually reserve the replacement for you while the first piece travels back.

Refunds are issued to the original payment method within 3–5 business days of your return arriving and passing inspection. Your bank may take a further few days to show it.

That shouldn't happen, and if it does it's on us. Send a photo with your order number within 30 days of delivery and we'll arrange a replacement or a full refund — including return postage.

Yes. Ask the giver for the order number, or send us the recipient's name and delivery address and we'll find it. Gift returns can be exchanged or refunded to the original payment method.

For hygiene reasons, pierced earrings can only be returned unworn and with any protective seals intact. If there's a fault with the piece, the standard 30-day guarantee applies as normal.