Every Louryx order ships tracked. You'll get two emails: one confirming the order, and one with a tracking link the moment the parcel leaves us.
If the tracking email hasn't arrived, check your spam folder first — it's the answer about nine times in ten.
Track your parcel
Please enter the tracking number from your dispatch email.
Your tracking number is in the dispatch email we send when the parcel leaves us. Tracking can take up to 24 hours to show its first scan.
Three steps
Tracking questions
My tracking hasn't updated in days
Tracking often goes quiet while a parcel moves between carriers, especially internationally. If there has been no movement for seven business days, contact us with your order number and we'll open an enquiry.
How long until my order ships?
Most orders are picked, packed and dispatched within 1–2 business days. Weekend and holiday orders start processing the next working day.
Can I change my delivery address?
Only before dispatch. Contact us immediately with your order number — once a parcel has left us we cannot redirect it.
My parcel says delivered but it isn't here
Check with neighbours and any safe place first, then contact us within seven days of the delivery scan and we'll investigate with the carrier.
Full delivery detail is on our shipping & returns page.